Order Policy

Backorders

Certain products that are not in stock can be purchased on backorder. If you choose to backorder products, please allow 3 weeks for these products to be manufactured. This does not include delivery time. If you purchase items that are already in stock along with backordered items, your order will be shipped when the backordered items have been manufactured.

If you have any questions or are not sure about backorders, please contact us first at info@sifnosstoneware.com, through our contact form, or at +30 22840 33090.

Shipments

Orders will be shipped within 2 working days from completion of the ordering process. Products will be shipped to the address specified by each customer during the order procedure. Shipment costs will be charged to the customer, and will be specified during the ordering process. The Company makes all possible efforts to ship orders within the time period specified.

We ship Worldwide. Different shipping companies are used depending on the destination country and the total weight* of the order.

* The weight of the order used to calculate shipping costs includes the additional weight of the packing material.  The weight specified in the product dimensions is the actual product weight.

Orders within Greece are shipped according the following method:

Orders within Greece are shipped with Speedex or Hellenic Post.

Speedex
Delivery at shipping address within 2-4 working days.
For remote and inaccessible areas orders are to be picked up from your area’s central Speedex station.
Cost €5,00 up to 5kg, plus €1,50 for each additional kg.
COD cost €2,70

Hellenic Post
Delivery within 10 working days. Pick up from your local Post Office.
Cost €2,60 up to 1kg, plus €0,50 for each additional kg.
COD cost €2,30

Orders within Europe are shipped according the following method:

Orders within Europe are shipped with Hellenic Post or UPS*. Delivery within 2 weeks by Hellenic Post, 5-6 working days by UPS.
Cost starts from €25,00

For Cyprus and Balkan Countries (Albania, Bulgaria, Bosnia-Herzegovina, Croatia, Montenegro, Romania, Serbia, FYROM, Turkey)
Cost starts from €19,92

Orders outside Europe are shipped according the following method:

Orders outside Europe are shipped with Hellenic Post or UPS*. Delivery within 2 weeks by Hellenic Post, 5-6 working days by UPS
Cost starts from €29,26

*Orders shipped via UPS are initially dispatched through Speedex, which in turn transfers the order to UPS for final delivery.

The company cannot know and is not accountable for any customs charges incurred or for any delays regarding customs charges on orders outside the EU or to Switzerland and Norway.

Shipment delays

Your order can be delayed for one of the following reasons:

  • During extreme weather conditions, strikes, force majeure affecting shipment and delivery
  • In case that email and/or phone communication with you is not possible
  • If there is a problem during the processing of your order for example: a problem with the ordered product, a problem with the payment, your details have been incorrectly entered, etc.
  • Customs related delays on shipments oustide the EU.